Warranty

SCINTEX AUSTRALIA (ABN 97 630 306 982)

This warranty applies to Sherpa 4x4 & Truck Winches supplied by Scintex Australia. The benefits provided under this warranty are in addition to any rights and remedies available to you under Australian Consumer Law, which cannot be excluded, restricted, or modified.

WARRANTY COVERAGE

Scintex Australia warrants that:

• Mechanical components of the Sherpa winch are free from defects in materials and workmanship from the date of purchase. *Refer to below warranty length table
• Electrical components of the Sherpa winch are also covered from the date of purchase. *Refer to below warranty length table
• Accessory componentssuch as Hand Controllers, Wireless Controllers and Control Boxes are covered for a period of 12 months from the date of purchase.

This warranty is valid for the original purchaser only and is not transferable to subsequent owners.

If a defect arises during the warranty period, and Scintex Australia confirms the product is defective in materials or workmanship, Scintex will, at its sole discretion:

• Repair or replace the product or defective component free of charge; or
• Have the product or part repaired/replaced by a qualified repairer at no cost to the customer.

WARRANTY EXCLUSIONS

This warranty will not apply in the following circumstances:

• The product has been repaired, altered, or modified by someone other than Scintex or an authorised repair agent.
• The defect falls within acceptable industry variances.
• No fault is found after testing and inspection.
• The product has been misused or used for purposes it was not designed for.
• The product was not properly installed, used, or maintained.
• The product has been exposed to abnormal conditions (e.g. temperature, moisture, pressure, environment, etc.).
• Damage has resulted from abuse, misuse, neglect, or accident.
• The Sherpa Product Warranty only covers against faulty parts and workmanship, not general wear and tear from normal use. 

THIS WARRANTY DOES NOT COVER:

• Normal wear and tear.
• Cosmetic finish of the winch.
• Wire cables or synthetic ropes.
• Use in commercial/industrial or hoisting applications.

REPLACEMENT POLICY

Scintex Australia reserves the right to replace defective parts with components of similar quality and specifications if identical parts are unavailable.

Where necessary, refurbished parts or goods may be used to repair or replace defective items.

WARRANTY CLAIM PROCESS

To make a warranty claim:

1. Contact Scintex Australia or the original retailer where the product was purchased.
2. Provide:
• (a) Proof of purchase
• (b) Details of the alleged defect
• (c) Photos of the alleged defect
3. The customer must make the product available to Scintex Australia or its approved repair agent for inspection and testing. If the inspection and testing finds no defect in the Product, the customer must pay Scintex Australia usual cost of service and testing.
4. Scintex Australia is not responsible for the cost of transport of the Product to and from Scintex Australia or approved repair agent to make a warranty claim.

AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For full Terms & Conditions of Sale including Warranty & Returns policy see Terms.

LIMITATIONS

Scintex Australia makes no express warranties or representations beyond those set out in this document.

The repair or replacement of a defective product or part is the full extent of Scintex Australia’s liability under this warranty.

CONTACT

Scintex Australia

47 Eagleview Place 

Eagle Farm QLD 4009 Australia

P:  1300 246 406

E:  info@sherpa4x4.com.au