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Warranty
The Sherpa Product Warranty only covers against faulty parts and workmanship, not general wear and tear from normal use.
Warranty Length:
9,500lb Winches 5 Years*
12,000Lb Winches 5 Years*
17,000Lb Winches 5 Years*
Dual Motor Winches 5 Years*
Control Boxes, Solenoids and Hand Remotes 5 Years*
Synthetic Ropes 12 Months*
Steel Cables 12 Months*
Fairlead and Hawse 12 Months*
Snatch Blocks 12 Months*
Wireless Remote Kits 12 Months*
Universal Winch Plates 12 Months*
Winch Hooks 12 Months*
Tree Trunk Protectors 12 Months*
Ground Anchors 12 Months*
Winch Dampeners 12 Months*
Spot Lights 12 Months*
*Warranty Terms & Conditions:
For full Terms & Conditions of Sale including Warranty & Returns policy see Terms.
Additional Conditions For Sherpa 4x4 Winches:
- Your Sherpa 4x4 Winch must be serviced every 12 Months by a suitably qualified professional.
- A copy of service receipts must be presented for a warranty claim.
- The winch should be used with a minimum 650 Cold Cranking Amps battery
- The winch MUST have at least 1 complete layer of cable/rope on the drum at all times, the cable has a red mark which identifies the minimum that must remain on the drum.
- The winch MUST be mounted to a suitable winch compatible bull bar or winch cradle only.
- The winch MUST be used as per the instruction manual.
- Do Not use the winch for industrial or commercial applications
- Do Not hook the winch cable / rope onto itself
- Do Not exceed the pulling limits of the winch
- Do Not shock load the winch
- Do Not overwork the winch. The drives, like on all winches, have a duty cycle.
Winch Maintenance & Service Guide
SEE WHAT OUR CUSTOMERS HAVE TO SAY!
Let customers speak for us
Gift voucher
Husbands Christmas present sorted. The Sherpa team were lovely to deal with with prompt communication and received the voucher shortly after ordering.
Jules
Christmas Gift Card
Briliant
Great Comunication through some issues to get them resolved in no time at all. Verry happy
Shane Wilson
Winch Isolation Switch
The steed
This winch has now made loading my commercial fishing boat safe. The best investment I have made, not only safe but by pulling it on smoothly there is no damage to the hull
Graham Richards
'The Steed' - 17,000Lb Winch
17,000 lb winch
Exellent winch and very quick delivery and good service
Barry Pender
'The Steed' - 17,000Lb Winch
Awesome
Great product…control box should be supplied with steel backing plate for trailer posts!
Stuart Winton
'Grunter' - Boat Trailer Winch
works good , looks good rolled up in Leonora in good time
thank you
David Buscumb
Sherpa Air Compressor (BOX-AIR)
I purchased two winches both had the yellow colour coded power supply on incorrect feed wire making winches work in opposite direction this was easy to correct by switching the yellow & black wires to opposite terminals. Winches now run perfectly thank you
Chris Lindsay
'Grunter' - Boat Trailer Winch
Good strong winch
Great piece of equipment strong and made well also easy to install
Peter Wallace
ATV Winch 4,500Lb
Best compressor I've ever had
As a first time Sherpa customer I was a bit nervous buying a new compressor as I have been "burnt" but my new Sherpa Compressor doesn't get hot.
I was tired of being let down in the heat of the moment so I did my research and wanted to support a Australian company and I was pleased to read that Sherpa explained how they make their equipment and how other companies make cheap short cuts to save money and it was in that l manufacturing that I had my issues but not anymore thanks to Sherpa , your attention to detail does not go unnoticed
B.S.
Sherpa Air Compressor (BOX-AIR)
Best thing ever brought
should’ve done it a long time ago it pulls up the boat really good and it looks like it’s made to last value for money. I would highly recommend it to anybody
roberto conte
'Grunter' - Boat Trailer Winch